In Windows 11, open System > Sound > More sound settings (or System > Sound > Sound Control Panel in Windows 10) then select the Playback tab. 911: 03/22/2016Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. AVAYA - If a unit is comprised of a single structure, the building number shall be? 1. 3. Within Monitor you can select a phrase like v=213 ( = extension 213 ) and then press F4, a new window opens with all activity of extension 213. The document has moved here. Abandonner. The Node form opens and displays the details of the call controller. 4400 Series Digital Telephones. How to monitor Avaya AES? ServicePilot makes it very easy to monitor. This menu allows you see details of any web collaboration conferences being hosted by the server. Use OPTIC One. Simple and powerful solution brings one-touch meeting entry and crystal clear sound to conference rooms of all sizes. 6. The DMCC APIs provided by Avaya Aura Application Enablement Services (AE Services) enable applications to access the physical device, media and basic third-party call control capabilities provided by Avaya Communication Manager as an evolution server: Device control enables applications to manipulate and monitor the physical aspects of devices. Phone Type: VoIP. 2. After you have pressed Config , enter the provisioning server address in the Address field. Once selected, click ‘Properties’ on the bottom right. Manager: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z. ManageEngine OpManager helps you make the best out of your Avaya devices. • Cancel: To cancel the prompt and display the Login screen. The default timeout time is 480 minutes. Enter the IP Address and Password (see below) of the IP Office Control Unit you want to monitor. 1. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-session-manager package. we poll this OID for that: 1. 3. Click in Sound, then a new window will open up. Powered by Zoomin Software. Handled the support of integrating VOIP services within both Residential & Business offices. Real time measurement of air quality on a public map. 2. Monitor Avaya Call Controllers. Monitor and manage from anywhere Use a graphical user interface to access the reporting and administrative power of CMS via a PC or Web browser with Avaya CMS Supervisor. To start System Monitor: 1. For example, you can set the output of the report (CSV or PDF), reporting periods (daily, weekly, monthly, or. Over the past 9 months, we have collected data on on more than 314 outages that affected Avaya Cloud Chat - Australia (ANZ) users. 3. The company reserves the right to. . . 0 Manage. Technology · 2016(Avaya) and NICE, Client sided: NICE Monitor)---Avaya Training (2010) - IPO500v2 (at RRC Hungary) - basic course (System overview and basic administration training) Software Installation, license check and programming basics:-TAPI/ Phone Manager Lite/ Pro/ Soft Phone, Hunt Groups and Trunks -Call Routing (Incoming Call Routes/Short Codes/ ARS)Avaya Cloud Chat - Australia (ANZ) is a Cloud Infrastructure solution that StatusGator has been monitoring since February 2023. A resource of the voip-avaya-communication-manager. In addition, many. Products & Solutions IP Office monitor was and is never build for network monitoring, Wireshark is a far better tool and free so why invest a hughe sum of money for something that is free. NetIQ Corporation. The company is a leading communication systems integrator for businesses and an established. The Avaya Call Controller Details Form opens. SolarWinds VoIP and Network Quality Manager references the Cisco ® Management Information Base (MIB) CISCO-CCM-MIB to provide out-of-the-box monitoring capability for Cisco CallManager and CallManager Express devices. Products & Solutions. Monitor Media Gateways. Monitor Your Network using the iSPI for IP Multicast Global Network Manager. Knowledge of Avaya Aura, Avaya IP Office, and related products. Use CDR Analysis to quickly pinpoint VoIP performance problems. 2, May 2008, Issue 4 available on. The SBC is marked as inactive in the Microsoft Teams admin center. See how. 2. Endpoints include various Avaya IP Telephones (with H. . • Phone System Administration: Proficient in operating and troubleshooting Avaya Systems including Avaya CM 4, Avaya CMS Supervisor 14, Avaya IP Softphone, Avaya Servers s8700, and Media Gateway. This app can access to Comstice Wallboard server at your contact center and display the real-time agent, queue, skill, VDN, calltype and precision queue. Icon Description. View Your Network Connectivity. Reasons for Monitoring Avaya's Unified Communications Part II of our podcasts with Dave Murphy on the benefits of monitoring Avaya's unified communications systems. Monitor Cisco IP Phones. 4. The Avaya H175 Video Collaboration Station is a unique touchscreen. IP Multicast Processes and Services. Use the Windows key + X. check_mumur. 323 and SIP firmware) and the SIP-based Avaya Communicator softphone. AVAYA INC. Subject: Avaya Learning is committed to partnering with you - our customers, to build your knowledge, skills and expertise to realize the full value of your Avaya solutions allowing you to deliver a new world of experiences that matter to your customers, while a lso increasing your team. The values depend on the protocol selected. 1, December 2007, Issue 3. 3. . 3. 2. The most likely causes include: Jitter resulting from congestion in the LAN or the access link, load sharing, routing table updates, and route flapping. Over the past 9 months, we have collected data on on more than 306 outages that affected Avaya Meeting Scheduler users. Avaya Cloud Email - AsiaPacific (APAC) not working? Check what's wrong with Avaya Cloud Email - AsiaPacific (APAC) right now. Follow. Whether you are monitoring an Avaya, Cisco, or Microsoft environment . 1 day ago · Avaya g450 media gateway 2x power – 80kd Hp elite pc corei7, 4gb ram, 320gb hdd – 22kd 8gb nvidia 1070gtx dedicated graphics card – 35kd Macbook air intel corei7, 2013 4gb ram, 256gb ssd, only has a single rarely noticeable single thin line – 55kd Dell latitude 7240 corei7, 8gb ram, 256gb ssd, 13. Select File and then Select Unit. we want to showcase an idea of how Avaya. Click on Restart. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. Applications that store and restore their absolute window-position, might end up outside the visible screen if the monitor's screen-space changes. 3 via Avaya Aura® Application Enablement Services Device for detecting fraudulent calls. If you have a device on your network that's not from one of the vendors listed below, please let us know about it so we can add it. When a call is missed (abandoned or covered) the MWI-light lights up. These devices provide VoIP networks with the features and functions of traditional telephony. Simply configure the SNMP interface of the Avaya AES. I've tried UDP/TCP with the default password and no password, using HTTP with both the system and Administrator accounts, but it always says "trying to connect to <ip address>". Currently running Avaya One-X communicator (h. Manuals and User Guides for Avaya one-X 9608G. The Cisco IP Telephony workspace enables you to view the inventory views for the Cisco devices and entities that are discovered and monitored in your environment. Unable to hear the other person when answering the phone. All Avaya IP phones belong to a particular IP network region, which is a set of IP address ranges. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. IPHost Network monitor allows you to monitor drSmonProtocolDirType on Avaya device via the SNMP protocol. To launch the Avaya Call Controllers view: From the Workspaces navigation pane, click Avaya IP Telephony > Call Controllers. View Your Network Connectivity. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. to reposition the application when focused. Energy and Infrastructure. 0 User Roles 8. To view details of the highlighted contact, press Details. Team leaders, executives, BPOs and other business stakeholders can monitor Avaya, Cisco and Amazon Connect call center activity using Comstice Wallboard Enterprise app. This is one of the core motivators that is shared by both Avaya and IR. Configure the AVEVA System Monitor on all nodes. Avaya Unified Communications Management in Computer Networking is the name of a collection of GUI software programs from Avaya. 0 Network Monitoring. Monitor Cisco IP. Par conséquent, l'interprétation des suivis de Monitor nécessite des connaissances approfondies en terme de données et de protocole téléphonique. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian český русский български العربية UnknownWe would like to show you a description here but the site won’t allow us. Atera is a cloud-based service that includes all of the software that a managed service provider (MSP) could need. A single platform to define and implement compliance and quality practices across all channels. Similarly, an Avaya customer interested in SIP survivability with Verizon may use the “2-CPE” model documented in [JF-VZIPT]. Show disabled playback devices. Updated on Dec 16 2020 SysMonitor can assist in the detailed diagnosis of system problems. Set your timeline, move at your pace, and launch the unique capabilities that can move your business forward. 323 endpoints. 1. Analog telephone (8 pages) Telephone Avaya Avaya 1600 Series Installation And Maintenance Manual. Monitor Cisco IP Telephony. 1. The following figure shows the CLI of FS S5850-48T4Q Ethernet switch. Latency can occur as a result of propagation delay, handling delay, queuing delay. Easy to set up, easy to use, easy on the budget. SolarWinds ® VoIP & Network Quality Manager (VNQM) is specially designed to help network administrators manage and mitigate jitter. Use of SIP OPTIONS Messages to Monitor Service States Avaya Aura™ Communication Manager, Avaya Aura™ Session Manager, and the Acme Packet UCMP monitors Avaya IP Office using SNMP traps and polling, RTCP collection, and Service Monitoring Web Services. When the CDR feature is administered on a Session Manager server, Session Manager saves its CDR records to the server's hard. Monitor Cisco Gatekeepers. . Here is a better way to monitor Avaya's real-time and daily historical activity accurately. The IP addresses of the management and monitor NICs, which you assigned during installation. Monitor Cisco UCM Clusters Monitor UCMEs. Open data ingestion overview. IR Collaborate provides performance management, monitoring, optimization and troubleshooting for Avaya ecosystems. Inspiring real-life cases of Zabbix implementation by other companies. IP Multicast Processes and Services. 0 System Settings (Avaya IP O˜ce) 14 15 9. Avaya Cloud Chat - Australia (ANZ) is a Cloud Infrastructure solution that StatusGator has been monitoring since February 2023. Enter the IP. Added new Avaya Contact Recorder (ACR) Import Source which allows migrating historical recordings from an ACR system. For information about the types of events that can be received by the application after adding a monitor on a device, refer to chapter 11 of the document titled Avaya MultiVantage Application Enablement Services TSAPI for Avaya Communication Manager Programmer's Reference, Doc-ID - 02-300544, Release 4. To return to the directory, press List. B199. Feature **266344). Best alienware monitor in 2023 (240hz, 144hz, & ultrawide) Dell alienware aw2721d review Alienware optx aw2310 setup manual pdf download. 4000 Series DECT Handsets. ?Context:Some SIP is running on the SBUsing network packet loss test tools like SolarWinds ® VoIP & Network Quality Manager (VNQM) can help you better control network latency, distortion, and noise by monitoring key performance metrics such as packet loss, network latency, jitter, and MOS. Select your solution and get started today with better team collaboration. 323) and while it’s been solid for years, it is dated and I am wondering what folks are using for their general business users? Currently using Avaya Agent for Desktop in the contact centers. viPage 5 - Avaya Buyers Guide Q1 Q2 2015. 01 Grade of Service. Type. This helps you gain a better understanding of usage patterns, anticipate needs, and assess the impact of call volume on telephony performance. IP Multicast Processes and Services. The System Password or, if set, the specific. Monitor Configuration for UCM. 2. -Division Monitor-Avaya-TCS-Nice-Sawgrass-Microsoft Power… Show more *Worked directly with internal and external customers, within a self managed unit, to ensure a positive customer service. With Avaya Proactive Contact, you can improve your customer experience, increase the productivity of your agents and, most importantly, improve. Real-time WAN monitoring and alerting of site-to-site WAN performance. It provides secure and reliable connectivity, ensuring the integrity and quality of communications. Avaya avaya 1608 ip telephones phone slideshare avaya manualslib avaya 1608 manual user manualslib pages 1408 avaya. The IP Phones view opens in the right pane. Avaya MultiVantage® Application Enablement Services TSAPI Programmer's Reference, 02-300545, Release 4. Support for B199 Release 1. -Click Troubleshooter then Additional troubleshooter. . 2K Library 14 Blogs 0 Events 0 Members 138We would like to show you a description here but the site won’t allow us. Second Place winning $4k; Hack Name: Smart rescue, powered by Avaya fly monitor Team Name: Spaces Rescue Squad Members: Alok Kulkarni, Tejas Bramhecha, and Kalyani Bhate; Description: To face any man-made or natural calamities like earthquake, flood, fire, COVID-19, etc. Click and hold the taskbar. The Avaya IP Office Server Edition configuration consisted of two Avaya IP Office systems, a primary Linux server and an expansion IP Office 500 V2 that were connected via a Small Community Network (SCN) trunk. ; Once the appropriate User is selected, select the Telephony tab from the right panel, and check the Offhook Station field. Select Start | Programs | IP Office | System Monitor. Monitor Avaya IP Phones. The Avaya Social Media Hub, which users must configure, is a single interface that connects Avaya with key social media platforms like Facebook, Instagram, LinkedIn, Twitter, WhatsApp, and more. Parcon sa LinkedIn, ang pinakamalaking komunidad ng propesyunal sa buong mundo. sales@solarwinds. The ACR Import Source migrates both ACR-only and. A simple mind delivers great solutions. Avaya Cloud Europe West not working? Check what's wrong with Avaya Cloud Europe West right now. View, compare, and download odbc transfer at SourceForgeAvaya provides a limited warranty on Avaya hardware and software. Glossary-Search-Back. NET2 - A - Abandon de la conférence. This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. Monitor Cisco UCM Clusters Monitor UCMEs. See Avaya Spaces plans and pricing. 4. Engineering Lead. But when i add the device on the prtg the. 8” is just the perfect size for video conferencing. py. In the Call Controllers view, select the call controller of interest and then click (the Open icon). , a New York based marketing automation firm, in its equity sale to Campaign Monitor. To view the node form for the call controller, click and click Open. 2 - Prognosis VoIP Monitor. In 2008, we plan to gather a subset of Avaya MIBs within VoIP Monitor. P. To launch the IP Phones view: From the Workspaces navigation pane, click Nortel IP Telephony > IP Phones. Monitor Avaya IP Phones. Affiliates of Macquarie Group Limited in several transactions, including the following:A. Each week, based upon your systems configuration at the time, our tool will draw 4 different Visio Diagrams: Avaya IP Network Regions. You can also monitor Avaya™ Communication and Media Server devices with SolarWinds VoIP. 8036: 2023-03-08: RI-034235: UI - Web Interface:. 6. 3. Atera Flexible Contracts and Services (FREE TRIAL). 5. Description Applicable on the Avaya Gateway G450. In several of their plans, Google and Microsoft each offer ways for administrators to track usage and metadata from users. Monitor Media Gateways. 0 User Accounts 5. • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. syn(ACD)2 - Prognosis VoIP Monitor. To attach a keyboard: For maintenance and diagnostics purposes, you can attach a keyboard to either of the USB ports on the front of the module. Monitor Your Network using the iSPI for IP Multicast Global Network Manager. 2What is available to monitor SBCE traffic/load - call volume, available SIP paths, SBC load, bandwidth, etc. . This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. EN. This NIC must have priority 1 in the. Monitor Media Gateways. Zenoss intelligent application and service monitoring, allows you to perform unified communications (UC) monitoring, log analytics and NetFlow analysis. Click OK. Click on the Host to expand the conference and view details of the participants. Effectively monitoring packet loss can lead to better network performance and fewer issues with VoIP. steven quay, md, phd. Try using a rate that's lower than the current one, and see whether that stops your screen from flickering. aboutTR. Avaya Quality Monitoring can continue to monitor an agent’s screen actions after the customer has disconnected, giving supervisors valuable insight into agent productivity. C. 302D Attendant Console. And one touch on your mobile, laptop, or calendar instantly adds your video room to your Avaya Spaces meeting. . Keep your agency buildings and campus safe. Program the following buttons (soft-keys): msg-retr and delete-msg. Monitor Cisco IP Phones. Avaya may electronically monitor Supported Products and Supported Systems for the following purposes: (i) remote diagnostics and corrective actions; (ii) to determine system configuration and applicable charges; (iii) to verify compliance with applicable software license terms and restrictions; (iv) when providingYou can monitor Avaya real-time queue activity based on the geo-location of the callers. VoIP Monitor. Also for: One-x 9611g, One-x 9608. ?Context:Some SIP is running on the SBViewed 232k times. Energy and Infrastructure. Enter the IP Address and Password of the system that you. 6889. •If the system has a system password set, it is requested. . Published Oct 5, 2023. Monitor Cisco Voice Gateways. Stakeholder Dashboards. Gawfolk 24 Inch Gaming Monitor 165Hz, 144Hz FHD 1080P Curved Computer Monitor with Eye-Care Technology, VA Display 99% sRGB, HDMI, DP, VESA Wall Mounting Add. Monitor Cisco IP Telephony. All paths to easy and seamless experiences. Maintenance and Services View Only Community Home Discussion 2. Overview. discovery and visualization of all Pod components including routers, switches, Avaya Aura® servers and applications, storage arrays, IP telephones, Avaya Session Border controllers, Media gateways and VM hosts . book - CA Technologies. in connection with its acquisition of the outstanding equity of CTIntegrations, LLC. They traded a problematic, unreliable premises-based solution for the cloud-based LogicMonitor platform to support growth and deliver reliability. . Revolutionize yours with Avaya’s cloud contact center solution. Telephone Avaya AVAYA ONE-X 3. Monitor Cisco Gatekeepers. A lot of factors can affect VoIP quality, so testing and monitoring performance metrics like Mean Opinion Score (MOS), network jitter, packet loss, and network latency is crucial to maximizing VoIP call quality. This To add an Avaya Call Manager device to SolarWinds VoIP and Network Quality Manager: Log in to the SolarWinds Platform Web Console as an administrator. . Welcome to Online Help for Avaya’s Messaging Featured Description Guide! Messaging is a feature rich application which offers a solution for virtually any organization or situation. Connect customer service across every touchpoint. If the IP Office is configured correctly, it will see the app is added, and populate the app with the correct JSON arguments. Seamless integration with our other systems has significantly simplified operations and allowed us to focus on what truly. If the IP Office doesn't have a Monitor Password set, Monitor uses the IP Office's With intlx Solutions’ Avaya Visualize Monitoring you will never again have to spend hours diagramming your Avaya voice system. Overview. Monitor Avaya IP Phones. Easy monitoring of scGenMonOctets with IPHost tools MIBs list. I have been working close with Avaya developing features for IP Office in the past and this passed the list as well, there is no real need for it. Call Listen. The IP addresses of the management and monitor Network Interface Cards (NIC), which you assigned during installation. 1. 1. As a consequence, interpretation of System Monitor traces. En consecuencia, la interpretación de los seguimientos de esta herramienta requiere un amplio conocimiento de los protocolos de telefonía y de datos. Monitor Media Gateways. 2. The following table specifies the SNMP versions supported between Nectar Foundation and Avaya Aura® Communication Manager and its media resources for SNMP traps and polls. 2, Avaya Aura® Communication Manager Element Server Release 5. ClarusIPC Forms. Here’s how to install the Auvik collector: Click Download Windows Installer to download the AuvikInstaller. Monitor Cisco IP. Avaya Business Advocate has 25 and SurveyExpression has 12 customers in Customer Experience industry. Welcome. 2. Accès à System StatusAvaya Cloud Verification call not working? Check what's wrong with Avaya Cloud Verification call right now. Monitor UCMEs. Avaya IP. San Jose, California. However, it does not support the monitoring of announcements for version 3. 9. 2. Reduce latency on the call. Enter the IP Address and Password (see below) of the IP Office Control Unit you want to monitor. Stay up. 'x' the port address. from avaya inc. The view arranges the key attributes of all discovered Nortel IP phones in a table. The phone displays Set System Password. See how. Set a Callback If your call to an internal user is not answered, you can press Callback and end the call attempt. ZTE ZXR10. . I just want to get the MIB files right and get snmp working from all the Avaya applications. change station nnnn - new. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. Avaya Inc. I have a avaya switch ERS8806, so i try to create a community string with the following commands: snmp-server community public1234 group readgrp index first secname readview and snmp-server community private1234 group v1v2grp index second secname initialview. Monitor Configuration for UCM. Rey Jr. Support for SIP and H. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions. It uses a service-oriented architecture (SOA) that serves as a foundation forunifying the configuration and monitoring of Avaya Unified Communications Servers and data. Filter Options Windows Clear Filters & Widen Search. 6. Monitor your servers, networks, containers and more from a single pane. . With only minimal configuration required on target server, ServicePilot can monitor a simplex or duplex Main ACM as well as one ESS simplex or duplex if present and configured. 0. The hardware, firmware, software or any specifications described or referred to in this document are subject to change without notice. It also lets you monitor, among other things, your bandwidth , LAN , servers, and CPU. Sales Agents . Công nghệ · 2016Avaya Aura® System Manager is a centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management. YOUR CHOICEYOUR PACEYOUR SUCCESS. In addition to providing real-time monitoring of Avaya performance and quality metrics, Foglight NMS for VoIP allows network engineers to better address dropped calls, poor voice quality, network. Digital channels, AI virtual agents,. Monitor Cisco IP Phones. Over the past 9 months, we have collected data on on more than 306 outages that affected Avaya Meeting Scheduler users. 5600 Series IP Telephones. Global Nav Abrir menú Global Nav Cerrar menúDear community we are trying to get several Call Managers talking to each other and to an Avaya PBX through H. Download Avaya Monitoring Tool for free. 2What is available to monitor SBCE traffic/load - call volume, available SIP paths, SBC load, bandwidth, etc. Some NNMi users can delete nodes and other objects from the NNMi database. Comprehensive network monitoring. Existing Users? Use this link for password recovery. . Solutions. Select File and then Select Unit. Using IP Office System Monitor Release 11. Monitor Avaya Call Controllers. Found. . Jan 2006 - Sep 2012. Calls can be recorded automatically or manually, and businesses can define retention policies to manage storage requirements. Change the Properties of the Management Console Chapter 2: Configuring the Management Console 11. A's monitor or B's monitor. ITOM DI Dashboards for. Avaya Cloud Chat - Australia (ANZ) is a Cloud Infrastructure solution that StatusGator has been monitoring since February 2023. Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Avaya 1416 Digital Phone - 2day Delivery. With this integration, support organizations can securely manage and monitor Avaya Communications Manager servers from a remote location over a dial-up secure SSH tunnel for administration and. Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources. Monitor trunk and hunt group and sends notification emails. Avaya SBCE 7. Utility companies, healthcare providers, insurance and other nationwide services can benefit from managing. Monitor CallManager health. Some views are also accessible from the console's Actions menu. First Time Users? Use this link to generate password. . Delayed refresh rate when used in higher resolution monitors for meetings; Visit Avaya here. IP Multicast Processes and Services. 2 adds support for new vendors and devices. Avaya Cloud Office Desktop is the Avaya collaboration app for your desktop PC and Macintosh. Using packet loss test tools like SolarWinds® VoIP & Network Quality Manager (VNQM) can help you better control network latency, distortion, and noise by monitoring key performance metrics such as packet loss, network latency, jitter, and MOS. Turn the volume down and see if the music still. 3 and Avaya Aura® Application Enablement Services R6. Transition customers to the cloud fast and on budget, supported by Avaya services and features. Valcom VE6025 Application Server Pro is an E911 notification solution that uses the SysLog interface from Avaya IP Office to provide monitoring and notification of emergency calls. The monitor size of 23. La aplicación Monitor (también conocida como System Monitor) es una herramienta que muestra en detalle toda la actividad producida en el sistema. sélection. Use Avaya Spaces with the Avaya Collaboration Unit to turn any TV or video display in your home or office into a video room. Die Interpretation der Monitor-Protokolle erfordert deshalb ein qualifiziertes Wissen über Daten- und Telefonieprotokolle. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-session-manager package. Select Start | Programs | IP Office | System Monitor. SupportThe application is now compliance-tested by Avaya for compatibility with: Avaya Aura ® Communication Manager 6. 0 Licensed Realtime Agents 2. 0 Refresh Users and Groups 6. Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer journeys, employee interactions with clients, and many other inbound or outbound customer communications.